Course curriculum

    1. Welcome To Human-Centered Design Thinking!

    2. Meet Your Instructor

    3. Course Tips

    4. Course Syllabus

    1. Tell Us About Yourself

    2. Tour the Platform

    3. What is Design Thinking?

    1. Introduction: Overview

    2. Human-Centered Systems vs Design Thinking

    3. HCD For Improvement vs Creation

    4. Thinking In Systems: A Primer

    5. Try: Define Your Problem/Opportunity*

    6. Influencing Mindset and Behaviors

    7. Case Study: eCommerce

    8. Case Study: Healthcare

    1. Module 2: Overview

    2. Exploring The Problem

    3. Understand Your Community and/or Users

    4. User Personas

    5. Try: Create A Systems Map*

    6. Try: List Your Stakeholders*

    1. Module 3: Overview

    2. Service Blueprint Mapping

    3. 5 Steps To Service Blueprinting

    4. Try: Create Your Service Blueprint*

    5. Understanding Design Levers

    6. Try: Identify Your Design Levers*

    7. Prioritizing For Impact

    8. Feasibility and Viability Analysis

    9. Prototyping

    10. Try: Build A Prototype*

    1. Module 4: Overview

    2. Integrating Human Centered Design Into Business As Usual

    3. Planning a Human-Centered Design Sprint Workshop: A Comprehensive Guide

    4. HCD Sprint Workshop Sample Agenda

    5. Final Assignment*

About this course

  • Free
  • 44 lessons
  • 0 hours of video content