Design Team Guide

Redesign the chosen process using the Tatham Systematic Method, a structured approach designed to optimize workflows and improve efficiency. This method ensures that every step is carefully analyzed and adjusted to effectively fulfill the requirements of the mandate, aligning with the project's goals and delivering measurable outcomes.

Course curriculum

1. How to use this course
1. 1.1 Objectives and details
2. 1.2 Identify Customer and Stakeholders
3. 1.3 Design the interviews
4. 1.4 Conduct the interviews
5. 1.5 Before you move on...
1. 2.1 Objectives and details
2. 2.2 Categorizing the issues/opportunities
3. 2.2 Categorizing the issues/opportunities
4. 2.3 Weighing the issues/opportunities
5. 2.4 Comparing the issue/opportunity with the mandate
6. 2.5 Creating an issue/opportunity statement
7. 2.6 Checklist and recording information
8. 2.7 Review the critical success factors
1. 3.2 Map/verify the macro process
2. 3.3 Identify one step/area to target
3. 3.4 Map the target step(s)
4. 3.5 Review: The Observation Method
5. 3.5.1 Apply the observation method
6. 3.6 Identify the value-added and non-value-added steps
7. 3.7 Stabilize the process
8. 3.8 The process expert
9. 3.9 Checklist and recording information
10. 3.10 Review critical success factors
1. 4.1 Objectives and details
2. 4.2 Select baseline measures
3. 4.3 Checklist and recording information
4. 4.4 Review critical success factors
1. 5.1 Objectives and details
2. 5.2 Formulate a strategy for collecting data
3. 5.3 Data collection
4. 5.4 Analyze the data
5. 5.5 Checklist and recording information
6. 5.6 Review the critical success factors
1. 6.1 Objectives and details
2. 6.2 Effect identification
3. 6.3 Brainstorming potential causes
4. 6.4 Selecting a cause for experimentation
5. 6.5 Checklist and recording information
6. 6.6 Review the critical success factors
1. 7.1 Objectives and details
2. 7.2 Defining the overall objective
3. 7.3 Describing the experiment
4. 7.5 Identifying the variables
5. 7.6 Formulating a strategy for collecting data
6. 7.7 Documenting the steps
7. 7.8 Assigning roles
8. 7.9 Conducting the experiment
9. 7.10 Analyzing data and drawing conclusions
10. 7.12 Checklist and recording information
11. 7.13 Review the critical success factors
1. 8.1 Objectives and details
2. 8.3 Planning the prototype(s)
3. 8.4 Measuring and analyzing the prototype
4. 8.5 Checklist and recording information
5. 8.6 Review critical success factors
1. 9.1 Objectives and details
2. 9.2 The process for the proposal
3. 9.3 Crawl: The first rehearsal
4. 9.4 Walk: The second rehearsal
5. 9.5 Run: Dress rehearsal
6. 9.6 Show time!
7. 9.7 What's next?
8. 9.8 Checklist and recording information
9. 9.9 Review the critical success factors
1. 10.1 Objectives and details
2. 10.2 Clear map of new process and changes
3. 10.3 Establish plan for setting up the prototype to implement
4. 10.4 Develop 30,60, 90 day plan
1. Congrats! Here's what's next...
2. More resources for you
3. Before you go...

About this course

Free
72 lessons
0 hours of video content

Design Team Guide

Course curriculum

Welcome!

Module 1: Customers/Stakeholders

Module 2: Issue/Opportunity Statement

Module 3: Process Flow

Module 4: Measures

Module 5: Data Analysis

Module 6:. Cause and Effect

Module 7: Experimentation

Module 8: Prototype

Module 9: Improvement Proposal

Module 11: Analyze, Document and Monitor

Conclusion

About this course