Course curriculum

    1. Customer journey mapping

    2. Meet your instructor

    3. Course tips

    4. Course syllabus

    1. Tell us about yourself

    2. Quick tour of the platform

    3. Miro software tutorial

    1. Module 1: Overview

    2. CX fundamentals that drive CJM

    3. CJM Fundamentals

    4. CJM Example: License

    5. Approaches to developing CJM's

    6. Crafting effective customer journey maps: Key Methodologies

    7. From Maps to Mastery: Leveraging CJM for Seamless CX and organizational efficiency

    1. Quiz

About this course

  • Free
  • 15 lessons
  • 1 hour of video content

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